Royal Mail set out to build a nationwide parcel locker network, facing tight timelines, limited in-house expertise, and a need for scalable, user-friendly solutions.
The OOH launch for The Royal Mail
Key challenges:
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Fast rollout—from concept to first locker in <3 months
Location selection complexity -
High UX standards and cost-efficiency
Scalable, modular, future-proof system
Modern Expo’s solution:
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Consultative Approach: 25+ meetings, 95+ hours of strategic workshops with 14 experts across 6 modules.
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Tailored Solution: Custom locker design with modular scalability, inclusive UX, and market-specific features.
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Agile Execution: First locker deployed in under 3 months through continuous iteration.
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Tech-Enabled: Dual-grid lockers with smart charging and autonomous features for long-term ROI.
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Deployment Support: Internal teams supported by manuals and optional local partners.
This turnkey partnership helped Royal Mail launch quickly, reduce costs, and future-proof its Out-of-Home delivery network.